Important Things For You To Know
General Questions
Frequently Asked Questions
What’s included with my admission pass?
Your pass includes full access to our serene wellness areas and amenities. You’ll be welcomed with a plush robe, towel, slippers, and access to our relaxation lounge, showers, and self-care stations.
Is there a time limit to my admissions pass?
Nope! We want you to unwind at your own pace. Enjoy your time at Irie for as long as you’d like during regular business hours.
Can I change the date or time of my appointment or pass?
Yes, you can reschedule your appointment with at least 24 hours’ notice. Just give us a call or use the booking link in your confirmation email.
Do you have any age restrictions?
Guests must be 18 or older to enter our spa areas and receive treatments.
Can I take photos or videos inside Irie?
We’re all about protecting the peaceful energy of the space. Discreet photos are allowed in common areas, but phones must be silenced and photography is not permitted during treatments.
What are your policies?
To maintain the vibe and comfort for all our guests, we ask everyone to follow our spa etiquette, including respectful volume, timely arrival, and use of robes and slippers. Full policies can be found in your confirmation email.
Do you offer group packages or discount codes?
Yes! Whether it’s a birthday, bridal shower, or corporate wellness day, we offer customizable group packages. Reach out for rates and availability.
Where can I leave feedback?
We love hearing from you. Please email us at [insert email] or fill out a quick form at the front desk.
Spa & Treatment Questions
How do I schedule a treatment?
Booking is easy! Use our website, call us directly, or stop by the front desk to schedule your experience.
Do I need a reservation for spa services?
Yes, we highly recommend booking in advance to secure your preferred time and therapist.
Can I book a treatment the day of my visit?
If availability allows, yes! We always do our best to accommodate walk-in requests.
Do you offer couples treatments?
Absolutely. Our couples room is perfect for shared moments of relaxation. Be sure to mention this when booking.
When should I arrive for my treatment?
We suggest arriving 20–30 minutes early to check in, change, and begin relaxing before your session.
Will there be a consultation before my treatment?
Yes, your therapist will consult with you beforehand to tailor the experience to your needs and comfort level.
What if I have medical concerns or am pregnant?
Please inform us when booking. We’ll ensure your services are appropriate, and we offer special prenatal treatments designed with care.
How do I cancel or change my spa treatment?
Please provide 24 hours’ notice to reschedule or cancel without penalty. Late cancellations may incur a fee.
How can I tip my therapist or aesthetician?
Gratuities are appreciated and can be left in cash or added to your payment at checkout.
What happens if I stay longer than my allocated treatment time?
Our therapists work on a tight schedule. Staying past your appointment may cut into the next guest’s time, so we encourage punctuality.
Gift Certificates & Membership
Do you offer gift certificates?
Yes! They make the perfect gift for birthdays, anniversaries, or just because. Purchase online or in person.
What can I use a gift certificate for?
Gift certificates can be applied to any treatment or product purchase.
Do you have a membership program?
Yes—we offer exclusive monthly memberships with perks like discounted treatments, priority booking, and member-only events. Ask us for details!
Amenities & Extras
What’s in your locker rooms?
Our locker rooms are equipped with showers, hair dryers, styling products, personal lockers, and everything you need to freshen up post-treatment.
Can I bring my own skincare or exfoliating products?
For safety and cleanliness, we kindly ask that you use only the products provided by Irie during your visit.
Is water available?
Yes, we offer complimentary infused water, teas, and light refreshments to keep you hydrated and nourished.
Do you have gender-specific spaces?
Most of our amenities are shared and inclusive. Private treatment rooms are always available.
Do you give tours of the spa?
Yes! Schedule a private tour to explore our beautiful space and get a feel for your next escape.
Do you offer charitable donations or sponsorships?
We believe in giving back. Email us at [insert email] with your request, and we’ll be happy to review it.
Is there parking on-site?
Yes, we have limited on-site parking. Street parking is also available nearby.
What happens if I lose an item during my visit?
Please notify a team member immediately. While we are not responsible for lost items, we will do everything we can to help you recover them.
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